ZLogin Refund Policy
Last updated: January 22, 2026
Effective date: January 23, 2026
Effective date: January 23, 2026
1. Scope
This refund policy applies to all paid service orders of ZLogin, including but not limited to fingerprint browser subscription plans, value-added services, and data packages. This policy only applies to orders purchased through the official website (zlogin.com).
2. Refund Commitment
Thank you for choosing ZLogin. We are committed to providing a stable, efficient, and secure fingerprint browser experience. If you encounter service unavailability or serious quality issues during use, we will provide refund support according to this policy.
3. Refund Eligibility Conditions
You are eligible to request a refund under the following circumstances:
(1) Service Completely Unavailable
Unable to successfully connect to the fingerprint browser service after purchase, or the assigned IP resources are completely unusable, and the issue is not resolved within 48 hours after contacting customer support.
(2) Serious Systemic Failure
Systemic issues on our side cause prolonged service interruption (more than 24 consecutive hours), severely affecting normal use.
(3) Duplicate Payment
Multiple charges for the same order due to technical issues or user error.
(4) Other Special Circumstances
Other cases deemed reasonable for refunds after our evaluation.
4. Non-Refundable Situations
Refunds will not be granted in the following cases:
(1) User Operation Errors
Service issues caused by user misconfiguration, operational mistakes, or failure to follow guidance.
(2) Third-Party Factors
Connection issues caused by the user's local network environment, ISP issues, or conflicts with third-party software.
(3) Sufficient Service Usage
Orders with significant data usage or service used for more than 48 hours (unless there are severe service quality issues).
(4) Free or Promotional Resources
Free trials, promotional freebies, or point-redemption orders are not refundable.
(5) Violation of Service Terms
Accounts restricted due to user violation of the User Agreement or abuse of the service.
5. Refund Process
Step 1: Submit Request
Please submit a refund request via customer support email at support@zlogin.com, including the following:
1. Full order number (available in order details)
2. Registered account email address
3. Detailed description of the issue and screenshots (if applicable)
1. Full order number (available in order details)
2. Registered account email address
3. Detailed description of the issue and screenshots (if applicable)
Step 2: Review
We will respond within 1-2 business days and conduct technical verification and eligibility review.
Step 3: Refund Execution
After approval, refunds will be returned to the original payment method within 3-7 business days.
6. Refund Amount Calculation
- Unused services: full refund of the order amount
- Partially used: refund prorated based on remaining valid days (except for severe quality issues)
- Discounted orders: refund remaining amount after deducting the value of used discounts
- Duplicate payments: full refund of duplicated charges
- Partially used: refund prorated based on remaining valid days (except for severe quality issues)
- Discounted orders: refund remaining amount after deducting the value of used discounts
- Duplicate payments: full refund of duplicated charges
7. Important Statements
(1) Final Interpretation
ZLogin reserves the right of final interpretation of this refund policy and may adjust it according to business development and regulatory requirements.
(2) Preventing Policy Abuse
If we detect malicious abuse of the refund policy (such as repeated purchases followed by refund requests or exploiting loopholes), we may:
- Reject the refund request
- Suspend or terminate related account services
- Pursue legal liability
- Reject the refund request
- Suspend or terminate related account services
- Pursue legal liability
(3) Exchange Rates and Fees
- Cross-border refunds may incur differences due to exchange rate fluctuations, which are borne by the user
- Transaction fees charged by payment processors may not be refundable; refer to the payment provider's policy
- Transaction fees charged by payment processors may not be refundable; refer to the payment provider's policy
(4) Governing Law
This policy is governed by the laws and regulations of the Hong Kong SAR. If any provisions conflict with applicable law, the law prevails.
8. Contact Us
If you have any questions about this refund policy or need to request a refund, please contact us via:
- Customer support email：support@zlogin.com
- Online support："Online Support" entry at the bottom-right of the official website (working days 9:00-18:00)
- Ticket system：Log in to your account → Help Center → Submit a ticket
We will serve you wholeheartedly and ensure your legitimate rights and interests are fully protected.
- Customer support email：support@zlogin.com
- Online support："Online Support" entry at the bottom-right of the official website (working days 9:00-18:00)
- Ticket system：Log in to your account → Help Center → Submit a ticket
We will serve you wholeheartedly and ensure your legitimate rights and interests are fully protected.
ZLogin reserves the right of final interpretation and revision of this refund policy.